REFUND POLICY
Last updated: May 2026
At El Rayo Tacos, customer satisfaction is important to us. We take pride in preparing fresh food and providing quality service for every order. Please review our refund policy below regarding online orders, catering services, and general purchases.
Food Orders
Due to the nature of freshly prepared food, all sales are generally considered final. However, if there is an issue with your order, we encourage customers to contact us as soon as possible so we can review and help resolve the situation.
Examples of eligible concerns may include:
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Incorrect orders
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Missing items
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Food quality concerns
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Order preparation issues
Requests for assistance should be made promptly after receiving your order.
Online Orders
Online orders may be processed through third-party platforms such as Square or other integrated ordering services.
Refunds related to payment processing may require additional review depending on the platform used for the transaction.
El Rayo Tacos reserves the right to approve, deny, or adjust refund requests based on the circumstances of each order.
Catering Orders
Catering orders may require advance preparation, scheduling, staffing, and food purchasing.
Because of this:
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Deposits may be non-refundable
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Cancellations made within a short timeframe before the event may not qualify for a full refund
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Refund eligibility may vary depending on preparation status and event timing
Specific catering terms may be discussed and confirmed at the time of booking.
Food Truck Services
Food truck menu availability, operating hours, and locations may vary due to weather, events, equipment issues, traffic conditions, or operational needs.
Refund requests related to food truck orders will be reviewed on a case-by-case basis.
Order Issues
If you experience a problem with your order, we encourage you to contact us directly with:
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Your name
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Order details
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Date and time of purchase
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Description of the issue
Providing photos or receipts may help us review and resolve concerns more efficiently.
Refund Processing
Approved refunds may take several business days to process depending on your payment provider or financial institution.
Processing times may vary for credit cards, debit cards, or third-party payment systems.
Policy Changes
El Rayo Tacos reserves the right to update or modify this Refund Policy at any time without prior notice.
Changes will be posted on this page with an updated revision date.
Contact Us
For questions regarding this Refund Policy or assistance with an order, please contact us through the contact form provided on our website.